Privacy Policy

Last updated: 30 September 2026

Pacific Workspaces respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how Pacific Workspaces collects, uses, stores and discloses personal information through this website and in connection with our workspace, meeting-room and business-address services.

1. Who we are

This website is operated by Pacific Workspaces (ABN 84 613 139 352). Our business address is Level 5, 115 Pitt Street, Sydney NSW 2000, Australia.

For privacy questions, contact us at hello@pacificworkspaces.com.au or (02) 9233 1333.

2. Information we collect

Depending on how you use the website, we may collect:

•your name, email address, mobile number and company name;

•information you provide in an enquiry, including the type of workspace you are interested in, team size, preferred start date and your message;

•information provided when you book a tour or meeting room;

•information required to provide workspace, virtual office, mail-handling or related services;

•information about your communications and interactions with us; and

•technical information such as IP address, browser type, device information, pages visited and website interaction data collected through cookies, analytics and similar technologies.

Please do not submit sensitive personal information through the website unless we specifically ask for it and explain why it is required.

3. How we collect information

We collect personal information when you:

•submit an enquiry form;

•book a tour, meeting room or appointment;

•email or call us;

•subscribe to or receive marketing communications from us;

•communicate with our chatbot or website support tools; or

•browse or interact with our website.

We may also receive information from service providers that help us operate our website, CRM, booking, email marketing, analytics and customer communication systems.

4. How we use personal information

We may use personal information to:

•respond to enquiries and communicate with you;

•recommend a suitable workspace or service;

•arrange tours, meetings and bookings;

•provide and administer memberships, workspace and related services;

•send service-related communications;

•send marketing communications where permitted by law and where you have consented or an exception applies;

•improve our website, services, customer experience and marketing;

•maintain records, prevent fraud and protect the security of our systems; and

•comply with our legal obligations and resolve complaints or disputes.

5. Disclosure to service providers

We may disclose personal information to suppliers and service providers who help us operate the business. These may include website hosting and platform providers, CRM and lead-management providers, booking and calendar providers, email and marketing platforms, analytics and advertising providers, IT and support providers, and professional advisers.

We require service providers to handle information appropriately. Some providers may store or process information outside Australia. Where required, we take reasonable steps to ensure that overseas recipients handle personal information consistently with applicable privacy obligations.

6. Cookies, analytics and advertising technologies

Our website may use cookies, analytics tools, advertising tags, pixels and similar technologies. These technologies may help us remember preferences, understand website traffic, measure conversions, improve the website and evaluate marketing campaigns.

Depending on the tools enabled, these providers may include Squarespace, Google Analytics, Google Tag Manager, Google Ads, Meta and booking, CRM or chatbot providers. The tools and providers used on the website may change over time.

You can control cookies through your browser settings. Some website functions may not work correctly if certain cookies or scripts are disabled. Where required, we will request consent before using non-essential tracking technologies.

7. Direct marketing

We may send you information about Pacific Workspaces, workspace availability, tours, events or related services where permitted by law. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at hello@pacificworkspaces.com.au.

We will not continue sending marketing communications after a valid unsubscribe request, except for communications that are necessary to provide a service, respond to an enquiry or manage an existing relationship.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to provide services, maintain business records, resolve disputes and comply with legal obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.

9. Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us at hello@pacificworkspaces.com.au. We may need to verify your identity before responding.

10. Complaints

If you have a privacy complaint, contact us first at hello@pacificworkspaces.com.au. We will review the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.